Privacy Policy
Last updated: 2 September 2026
Luralie Digital respects your privacy and handles personal information responsibly.
This Privacy Policy explains what information we collect through luraliedigital.com, why we use it, and the choices available to you.
Information We Collect
When you contact us through the website or by email, we may collect:
- Your name
- Email address
- Phone number, when provided
- Company name
- Website address
- Information included in your message
- Records of our communication
Please do not submit passwords, financial information, account-access details, or other sensitive information through the enquiry form.
When you visit the website, our hosting, security, and analytics systems may also process technical information such as:
- Browser and device type
- Operating system
- Approximate location
- Pages viewed
- Website interactions
- Visit date and duration
- Referring website, campaign, or search engine
- IP address and server-log information
- Cookie or similar identifiers, subject to your privacy choices
How We Use Your Information
We may use this information to:
- Respond to your enquiry
- Understand what assistance you need
- Evaluate whether our services are relevant to your business
- Arrange a consultation you request
- Prepare a proposal or take steps towards an engagement
- Deliver and manage agreed services
- Measure and improve website performance
- Understand how visitors find and use the website
- Protect the website against misuse or security incidents
- Maintain appropriate business records
- Comply with legal or contractual obligations
Depending on the circumstances, we process information with your consent, to respond to a request before entering an agreement, to perform an agreement, to meet legal obligations, or for our legitimate business interests.
Analytics and Cookies
We use essential website technologies to operate, secure, and maintain the website.
We also use Google Analytics 4, implemented through Google Tag Manager, to understand how visitors find and use the website.
Google Analytics may process information such as:
- Pages viewed
- Website interactions
- Visit duration
- General geographic location
- Device and browser information
- Referral or campaign source
We do not intentionally send names, email addresses, phone numbers, enquiry messages, or other directly identifying information to Google Analytics.
Where required, analytics technologies will only be activated after you provide consent through the website’s cookie banner. You may reject analytics cookies without losing access to the website or enquiry form.
Google Search Console may also provide aggregated information about how the website performs in Google Search. It does not place an analytics cookie on this website.
We do not currently use advertising pixels, remarketing, or cross-site behavioural profiling.
You can change your cookie preferences through the website’s privacy controls or delete cookies through your browser settings.
How We Share Information
We do not sell or rent personal information.
We may share limited information with service providers that help us operate the website and communicate with you, including:
- Hostinger, for website hosting and infrastructure
- Google, for website analytics and search-performance reporting
- Email and communication providers
- Website maintenance and security providers
- Professional advisers where necessary
Some providers may process information outside Indonesia or outside your country. Where this occurs, we take reasonable steps to ensure that appropriate protections are applied.
We may also disclose information when required by law or when reasonably necessary to protect our rights, systems, clients, or other people.
Google’s privacy policy is available at:
https://policies.google.com/privacy
Data Retention
We retain personal information only for as long as reasonably necessary.
General enquiries that do not result in a client relationship may be retained for up to 24 months after the last meaningful communication.
If you become a client, relevant project, contractual, invoicing, and communication records may be retained longer where necessary to provide services, maintain business records, comply with legal obligations, or resolve disputes.
Analytics and technical data are retained according to our configured reporting, operational, and security requirements.
Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate information
- Request deletion of eligible information
- Object to or restrict certain processing
- Withdraw consent
- Request a portable copy of eligible information
- Raise a concern about how your information is handled
To make a request, contact hello@luraliedigital.com. We may need to verify your identity before completing the request.
You may also have the right to contact the relevant data-protection authority in your jurisdiction.
Data Security
We use reasonable administrative and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, email transmission, or online storage system can be guaranteed to be completely secure.
External Links
The website may contain links to external websites and social-media platforms, including Instagram, LinkedIn, and X.
Luralie Digital does not control how these third parties collect or use information. Their own privacy policies apply when you use their services.
Changes to This Policy
We may update this Privacy Policy when our website, services, tracking technologies, or legal obligations change.
The latest version will appear on this page with an updated revision date.
Contact
For questions, requests, or concerns about this Privacy Policy or your personal information, contact:
Luralie Digital